FAQ

NYGEX is an online retail store offering wellness, lifestyle, and personal care products designed for comfort, relaxation, and everyday use.

You can reach customer support via the contact form on our website or by email at info@getnygex.nz, as listed on our Contact Us page.

No—NYGEX does not currently offer customer accounts. All purchases are completed as guest checkouts. Order details are provided via email after checkout.

Yes—all payments are processed through secure and encrypted payment systems to protect your information.

Browse products on our website, add your chosen items to the cart, and complete checkout with payment details. You’ll receive an order confirmation by email once your order is placed.

Yes — you may cancel your order within 24 hours of purchase for a full refund by contacting customer service at info@getnygex.nz. After processing begins, cancellation may no longer be possible. See our Refund Policy for full details.

Contact us immediately. If the order hasn’t been processed or shipped, we may be able to update it, but once it’s shipped, changes may not be possible.

Yes — after checkout, you’ll get an order confirmation, and after shipping, you’ll receive tracking info where available.

The estimated delivery time is 3 to 10 working days, depending on your address.

We are pleased to offer free shipping on all our items, covering all aspects of the shipping process.

Delays can happen due to customs, carrier issues, or high demand. If your delivery is significantly delayed, contact us for assistance.

Once your order ships, you’ll receive tracking details via email so you can track your parcel’s progress.

You have 30 days from delivery to return unused items in original condition. Please see the full terms here: Refund Policy

Contact customer service with your order number and reason for return. Returns must be sent back in original condition with proof of posting.

Return shipping is paid by the customer, except if the item is damaged or defective. In that case, contact us within 5 days of delivery with photos.

Refunds are processed within 14 days after the returned item is received and inspected.

If an item is received damaged or defective, contact us promptly at info@getnygex.nz with photos and details. We’ll review and offer a replacement or refund.